We are shipping from the Big Island of Hawaii. While it is a magical and beautiful place it does have its logistical challenges. We do not offer ground shipping because all of our packages must ship air to our customers. We use a FedEx 2 business day service for all our shipping. We are on an island so sometimes that may turn into 3 business days.
We ship items that do not require temperature control Monday- Friday.
Items that require temperature control ship Monday-Wednesday. This is to ensure they are not left in the system over the weekend and spoil. If your order is a combination of temperature control items and non temperature control items everything will ship on the temperature control timeline.
All orders must be received by 7am HST to ship out same day. After 7am HST, it will ship the next shipping day (day depends on product).
FedEx does not deliver to PO Boxes. Please provide a physical address.
Please take into consideration when your package will arrive if your items are temperature sensitive. It is not recommended that chocolates and confections are left in the elements for any length of time.
Shipping Rates- United States
Free Shipping on all orders over $149
Hawaiian Islands- $8.00
Coffee Orders under 2.1 Lbs. – $9.00
All other orders $15.00
Shipping Rates- International
For international shipping we use FedEx international services. The customer is responsible for all duties and tariffs from home nation. We will charge you the based on the products you are ordering and country we are shipping to. Please Contact Us for a quote.
Due to the consumable nature of our products, it is not possible to accept returned product. However, we feel customer satisfaction is a top priority. Should you experience any problem with any of our products, please Contact Us as soon as possible so that we can make it right for you!